You probably identify with the particular situation that people call your company or perhaps visit you asking about issues that are not related to your business.. This happens because people don't fully read the information on your site or because they want to test your customer service response.. In other cases just to basilar.
If you would like to avoid this type of situation and in the process make the most of the time of the people in the customer service area, then create a list of frequently asked questions about your business that everyone who visits your website should know. The list of questions must be visible in one of the menus on your website or before the contact us form.. Of course, the frequently asked questions and their answers must be the most relevant to your business and others can be added that arise from the experience of dealing with your users and customers.. take the test.
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